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Quince Bobbett
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How to Fix Wilcom 9 Security Device Not Found Error

How to Fix Wilcom 9 Security Device Not Found Error

If you are using Wilcom 9 embroidery software, you may encounter an error message that says "Security device not found. Please attach your Wilcom embroiderystudio dongle & restart the software. (H0007)"[^2^]. This error means that your software cannot detect the dongle that protects your license and prevents unauthorized use of the software.

A dongle is a small USB device that contains a unique serial number and identity code. It is shipped with your Wilcom 9 software and must be plugged into your computer whenever you use the software. The dongle also needs to be activated with security codes that are sent by Wilcom or your reseller[^1^].

wilcom 9 security device not found


If you see the security device not found error, there are a few possible causes and solutions:

  • The dongle is not plugged into your computer. Make sure you insert the dongle into a USB port before launching the software.

  • The dongle is plugged into a faulty USB port. Try plugging the dongle into a different USB port and restart the software.

  • The dongle is damaged or defective. Check if the dongle has any physical damage or signs of wear and tear. If so, contact Wilcom or your reseller for a replacement.

  • The dongle driver is not installed or updated. The dongle requires a driver to communicate with your computer. You can download and install the latest driver from Wilcom's website [^3^].

The security codes are not entered or expired. The dongle needs to be activated with security codes that are sent by Wilcom or your reseller when you purchase or renew your license. You can request and enter the codes by following these steps[^1^]:

  • Launch the Wilcom product

  • In the Set-up menu, click on â Security Device Set-upâ

  • Click âImport Codesâ

  • Select the AutomaticExxxxx.txt from the destination on your PC

  • Click â Openâ and â OKâ

  • Close the window

  • Close the Wilcom product

  • When relaunching your Wilcom product, it should be activated and ready to use

We hope this article helps you fix the Wilcom 9 security device not found error and enjoy using your embroidery software. If you need further assistance, please contact Wilcom's support team.

More Tips for Using Wilcom 9 Embroidery Software

Wilcom 9 is a powerful and versatile embroidery software that allows you to create, edit, and digitize embroidery designs. Here are some more tips to help you get the most out of your software:

  • Check for software updates regularly. Wilcom releases new updates that fix bugs, improve performance, and add new features. You can check for updates from the HomeScreen or from the Help menu.

  • Explore the available elements. Wilcom 9 offers a variety of elements that enhance your embroidery capabilities. For example, you can use Photo Flash to create realistic embroidery from photos, or use 3D FUWARI to create fluffy and furry effects. You can see the list of elements you own and purchase additional ones from the HomeScreen.

  • Use the sketch punching tool. This tool allows you to digitize embroidery designs by tracing over an image with your mouse or tablet. You can adjust the stitch type, density, direction, and other parameters as you draw. This is a quick and easy way to create custom designs.

  • Learn from tutorials and resources. Wilcom offers a wealth of tutorials and resources to help you learn and master the software. You can access them from the HomeScreen or from the Help menu. You can also watch videos on Wilcom's YouTube channel or read articles on Wilcom's product blog.

We hope these tips help you enjoy using Wilcom 9 embroidery software. If you have any questions or feedback, please let us know. 0efd9a6b88


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